OJSC UniCredit Bank gets into top 5 of the retail banks for service quality, according to the results of the banking service survey, conducted by “Expert”

 

25 financial institutions with the biggest portfolio of credits to private individuals took part in the survey. Banks were ranked against 4 point scale, where is 0 – lack of service and 4 – excellent service.

 

Magazine “Expert” used the following criteria for development of service rating of the biggest Ukrainian retail banks: design and comfort of the branch, presence of advertising booklets and information about services; affability and professionalism of the stuff, quality of consultation; queue management; additional service and cross-selling.

 

According to the CEO of the UniCredit Bank, Federico Russo, UniCredit Bank was ranked high thanks to professionalism of the stuff, service quality, the European-look, stylish, and comfortable branches. Mr. Russo highlighted that Bank is not going to stop on the reached level and will continuously improve branch service and please clients with innovative services and products.        

 

 
UniCredit Bank - UniCredit Bank was established in Lutsk in 1997 as Pekao Bank (Ukraine) and was a member of Pekao Group S.A, which was controlled by UniCredit Group. In June 2006 Bank changed its name to UniCredit Bank according to the business strategy development of UniCredit Group in Ukraine. Financial summary as of April 1, 2009: loan portfolio – 8.37 billion UAH., net assets – 9,56 billion UAH, bank’s capital – 819 million UAH.

 

UniCredit Group – is the largest European banking group. The Group has a presence in 22 countries, with over 40 million clients and 10 000 branches, approximately 180 thousand employees.

The Group has the largest banks in Austria, Poland, Bulgaria, Bosnia and Croatia. The second player by market share in Italy and Germany, one of the fifth largest banks in Serbia, Slovenia, Romania, Slovakia, the Czech Republic and Turkey