All calls from fixed phones on the territory of Ukraine are free. Cost of calls from mobile phones is counted in accordance with Mobile Network Operators’ tariffs.

You can call to the Information Centre from abroad at the following number:

1. Account / Card balance and minimal payment information
2. Card's and account current status
3. Preliminary ordering of large cash amount for withdrawal from an account in the Bank’s branch
4. Money transfers (only in gryvna)  between client’s accounts in our Bank, repayment credit card's debt and deposit increasing replenishment
5. Bank's products, tariffs and ATM / Branch location information
6. Replacement card at the end of the term
7. Set up or log off SMS-banking service
8. Compulsory payment size change for credit cards
9. PIN code reprinting
10. Card activation and blocking
11. Card unblocking (in case of temporary blocking)
12. Changing daily spending limits
13. Cards losses / thefts regsistraton and card replacement with new PAN number
14. Registration of complaints connected with transactions
15. Activation / blocking UniCredit On-line service
16. Order new password of the first access and on-time password's list to use UniCredit On-line service
    For clients’ convenience UniCredit Bank offers free 24 hours on-line service to control their accounts.
    Internet Banking gives client the opportunity to control all their account without going to the Bank.
    With the help of UniCredit On-line you can:
    

    • check the balance of your accounts;
    • look through the account statements;
    • make UAH transfers over Ukraine;
    • repay the credit.

    
    To get the service available, a client should refer to the branch of UniCredit Bank and sign the Additional agreement to the agreement of opening and servicing card account. In 2 working days you’ll receive the password of the first access at branch. The first enter to the system of UniCredit On-line you have to change the password.
    For logging in, you should visit our site www.unicreditbank.com.ua and choose UniCredit On-line in a list of services for individuals or press UniCredit On-line at the main page.
    
    To make a transfer in the system of UniCredit On-line you’ll get the one-time password’s list which are necessary for transaction.