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Customer service

Every now and then you may have questions about using your Bank.
How to address to the Bank with suggestion, complaint or comment? How can I save time and avoid standing in line at branches? How can I earn more on my savings? Can I afford a loan for buying a property? Is it possible to manage my accounts without visiting a branch? Is it safe?

In this section, you will find the answers you need and save your time:

  • by visiting our “Help center” you will discover how to make a communication and collaboration with Bank more comfortable and useful;
  • go to the «Сonsultancy center» for proper assistance in making important decisions;
  • use our «Download Center» to download printable versions of documents that are related to our products and services;
  • visit our «Security Center» to see how we care about the safety of your money.

Make using your bank easier, more comfortable and profitable!

Branches & ATMs

Find your nearest branch

Contact Center

0 800 5000 20
Landline calls within Ukraine are free


Online Banking
Feedback
0 800 5000 20 0 800 5000 20
0 800 5000 20 0 800 5000 20
332 0 800 5000 20
Support

Landline calls within Ukraine are free
Number for mobile calls in Ukraine. Tariffs of operators:
for subscribers of MTS company: price per one minute of talk is set in accordance to tariff plan used by subscriber and rates as a call to a landline phone within Ukraine;
for subscribers of Kyivstar company: 0.27 UAH for connection, 1.00 UAH per minute (+ Pension Fund fee);
for subscribers of Life:) company: 1,06 UAH per minute + tax;
for subscribers of Beeline company: 0,95 UAH per minute.
For international and domestic calls
According to this currency rate also recalculation of operations made in currency that differs from currency of card account is performed.

Feedback

Any questions, offers, comments?

We appreciate our cooperation with you. Please fill the feedback form bellow for sharing your suggestions , comments as well as ask us a question or call Contact-center of PJSC "Ukrsotsbank" by number 0 800 5000 20 (landline calls within Ukraine are free).









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